Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between 22phl ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers an account on, or places a wager through the 22phl website and its associated subdomains and applications (collectively, "the 22phl Platform"). By accessing or using the 22phl Platform in any capacity, you confirm that you have read, understood, and agreed to be legally bound by these Terms in their entirety, including the Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and 22phl. If you do not agree to any part of these Terms, you must immediately cease using the 22phl Platform. Your continued use of the Platform following any modification to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility

To register an account and use the 22phl Platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• You must be at least 21 years of age, as required by PAGCOR (Philippine Amusement and Gaming Corporation) and applicable Philippine law. Underage gambling is illegal and strictly prohibited on the 22phl Platform.
• You must be a natural person with legal capacity to enter into binding contracts under Philippine law.
• You must be physically located in the Philippines at the time of registration and when placing wagers, unless otherwise permitted by 22phl in writing.
• You must not be on any self-exclusion register maintained by 22phl or any third-party responsible gaming body.
• You must not be an employee, contractor, director, officer, or agent of 22phl, or an immediate family member of any of the foregoing.
• You must not be prohibited from gambling by any court order, regulatory directive, or applicable law.

22phl reserves the right to request proof of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed. The submission of false, inaccurate, or misleading eligibility information is a material breach of these Terms and may result in the forfeiture of any balance held in your 22phl account.

3. Account Registration & Verification

3.1 Registration

Each player may hold only one (1) registered account on the 22phl Platform. The registration of duplicate or multiple accounts by a single individual is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein. When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and email address.

3.2 Know Your Customer (KYC) Verification

In compliance with Philippine anti-money laundering regulations and PAGCOR requirements, 22phl conducts identity verification (KYC) for all registered accounts. You may be required to submit one or more of the following documents:

• A valid Philippine government-issued photo ID (UMID, passport, driver's license, PhilHealth ID, SSS ID, voter's ID, or PRC ID).
• Proof of address issued within the last three (3) months (utility bill, bank statement, or official correspondence showing your name and address).
• Additional documentation as may be required by 22phl's compliance team at their sole discretion.

Withdrawal processing timelines and maximum withdrawal limits are tied to your KYC verification status. Fully verified accounts enjoy the fastest processing times and highest withdrawal limits available on the 22phl Platform.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your 22phl login credentials, including your password and any two-factor authentication codes. You must not share your login credentials with any third party. 22phl will never ask for your password via email, chat, or any other communication channel. Any wager placed or action taken through your account will be treated as having been authorised by you. 22phl accepts no liability for losses arising from unauthorised access to your account where you have failed to maintain the confidentiality of your credentials.

4. Deposits & Withdrawals

4.1 Currency

All transactions on the 22phl Platform are conducted in Philippine Peso (₱). 22phl does not accept wagers or process transactions in foreign currencies. Any foreign currency deposited through a payment processor will be converted to Philippine Peso at the rate applied by the respective processor, which may include conversion fees not within 22phl's control.

4.2 Deposits

The minimum deposit on the 22phl Platform is ₱100. Deposits are accepted via GCash, Maya (formerly PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. GCash and Maya deposits process instantly and are credited to your 22phl wallet in real time. Bank transfer deposits may take up to one (1) banking day to be reflected in your account. 22phl does not charge processing fees on deposits, though individual payment providers may apply their own charges.

4.3 Withdrawals

Withdrawal requests require full KYC verification. The minimum withdrawal amount is ₱200. Withdrawal processing times vary by payment method: GCash and Maya withdrawals are processed within five (5) minutes for fully verified accounts under standard conditions; bank transfers may take one (1) to three (3) banking days. Withdrawal requests submitted outside of standard processing hours may be processed on the next available business day. 22phl reserves the right to request additional documentation before processing any withdrawal.

4.4 Dormant Accounts

An account is considered dormant if no login activity has been recorded for a consecutive period of twelve (12) months. 22phl reserves the right to apply a dormancy administration fee to dormant accounts after providing the registered email address holder with advance notice. Players are encouraged to log in to their 22phl accounts regularly to maintain active status.

5. Bonuses & Promotional Offers

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, VIP rewards, and other promotional benefits offered by 22phl are subject to specific terms and conditions, including wagering requirements, minimum odds, game restrictions, and validity periods, which are published on the applicable promotion page at the time the offer is made. Players are responsible for reading and understanding the specific terms of each promotion before participating.

5.2 Wagering Requirements

Bonus funds and any winnings derived from bonus funds may not be withdrawn until the applicable wagering requirement has been satisfied in full. Wagering requirements are calculated based on the bonus amount or the combined bonus-and-deposit amount, as specified in the individual promotion terms. Wagering on games with a published RTP above 97% or on certain game types (as specified per promotion) may not contribute toward wagering requirements, or may contribute at a reduced rate.

5.3 Bonus Abuse

22phl employs automated systems to detect bonus abuse, including but not limited to: the use of multiple accounts to claim the same promotion, wagering patterns indicative of low-risk hedging strategies designed to extract bonus value without genuine gaming intent, and the use of third-party software to exploit promotional mechanics. Where bonus abuse is detected, 22phl reserves the right to void the bonus, void any winnings derived from the bonus, and close the offending account.

5.4 VIP Program

The 22phl VIP program operates on a tier-based structure, with tier status determined by monthly wagering activity across all game categories. VIP tier benefits, including cashback rates, withdrawal speed, and account manager access, are described in the VIP Program terms available within your account settings. 22phl reserves the right to modify, suspend, or terminate the VIP program at any time with reasonable advance notice to affected players.

6. Gameplay Rules

All games available on the 22phl Platform are governed by their individual game rules, which are accessible within each game interface. In the event of any conflict between a game's individual rules and these Terms, these Terms shall prevail. All games utilise certified Random Number Generator (RNG) technology, independently audited by accredited testing laboratories to ensure fairness and unpredictability of outcomes.

In the event of a technical malfunction, system error, or connectivity interruption during a game round, 22phl reserves the right to void the affected round and return the stake to the player's account. Winnings from rounds demonstrably affected by a technical error — including software bugs, data corruption, or display errors — may be voided at 22phl's sole discretion, regardless of whether the error was apparent to the player at the time of play.

7. Prohibited Conduct

The following conduct is strictly prohibited on the 22phl Platform and may result in immediate account suspension, permanent ban, forfeiture of all account balances, and referral to the appropriate Philippine law enforcement or regulatory authorities:

• Registering more than one account for any single individual, household, IP address, or device.
• Providing false, inaccurate, or misleading personal information during registration or KYC verification.
• Using the 22phl Platform for any money laundering activity, or depositing funds derived from illegal sources.
• Using automated betting software, bots, scripts, or any artificial intelligence tool to place wagers or interact with the Platform without human supervision.
• Exploiting software bugs, mathematical errors, or technical vulnerabilities to gain an unfair advantage.
• Engaging in any form of collusion with other players to manipulate game outcomes, particularly in live dealer or multiplayer formats.
• Harassing, abusing, threatening, or using offensive language toward 22phl staff or other players in any communication channel.
• Accessing the 22phl Platform from a jurisdiction where online gambling is prohibited without the express written authorisation of 22phl.
• Attempting to reverse-engineer, decompile, or extract the source code of any portion of the 22phl Platform.
• Charging back deposits processed by credit or debit card after wagering the deposited funds.

8. Responsible Gaming

22phl is committed to promoting responsible gaming practices in accordance with PAGCOR guidelines and our own internal responsible gaming policy. We recognise that gambling, while an enjoyable form of entertainment for the vast majority of our players, can become problematic for a minority of individuals. All registered 22phl players have access to the following responsible gaming tools, accessible directly from the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account. Decreases take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Define maximum net loss thresholds over a specified period. Once the limit is reached, further wagering is suspended until the period resets.
• Session Time Limits: Set maximum session durations after which you are automatically logged out of the 22phl Platform.
• Reality Checks: Configure periodic notifications during gaming sessions displaying your net win/loss and session duration.
• Self-Exclusion: Voluntarily exclude yourself from the 22phl Platform for a defined period (30 days, 90 days, 6 months, 1 year) or permanently. Self-exclusion cannot be reversed until the chosen period expires.

Players aged 21 and above are the only individuals permitted to use the 22phl Platform, as mandated by PAGCOR. We enforce strict age verification at account registration. If you are concerned about your gaming behaviour or that of someone you know, we encourage you to reach out to 22phl's responsible gaming team or contact PAGCOR's responsible gaming resources directly.

9. Intellectual Property

All content, software, trademarks, service marks, trade names, logos, game assets, graphics, text, and other intellectual property on the 22phl Platform ("22phl IP") are owned by or licensed to 22phl. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 22phl Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not constitute a transfer of ownership of any 22phl IP to you. You may not copy, reproduce, distribute, publish, modify, create derivative works of, or commercially exploit any 22phl IP without the prior written consent of 22phl.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 22phl, its officers, directors, employees, contractors, agents, licensors, and game providers shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of the 22phl Platform, including but not limited to loss of profits, loss of data, loss of gaming session, or damage arising from technical malfunction, connectivity interruption, or third-party software failure.

22phl's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total net deposits made by you to the 22phl Platform during the thirty (30) days immediately preceding the event giving rise to the claim. Nothing in these Terms shall operate to exclude or limit 22phl's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

11. Privacy & Data Protection

22phl's collection, use, storage, and disclosure of your personal data is governed by the 22phl Privacy Policy, which is incorporated into these Terms by reference. By registering an account on the 22phl Platform, you consent to the processing of your personal data in accordance with the Privacy Policy. 22phl processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. For details on your rights as a data subject and how to exercise them, please refer to the Privacy Policy page.

12. Account Termination & Suspension

22phl reserves the right, at its sole discretion, to suspend or permanently close any player account at any time and for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, regulatory compliance requirements, or commercial business decisions. In the event of account closure for reasons other than a breach of these Terms by the player, 22phl will return the verified account balance to the player via the original deposit method within a commercially reasonable timeframe.

You may request closure of your 22phl account at any time by contacting 22phl customer support. Voluntary account closure requests will be processed within five (5) business days. Any pending wagers at the time of closure will be settled in accordance with the applicable game or sports betting rules.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be subject to good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within thirty (30) calendar days, it shall be submitted to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines.

For disputes relating to regulated gaming activities, complaints may also be submitted to PAGCOR through its official regulatory complaint channels.

14. Amendments to These Terms

22phl reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered players via the email address on file or via a prominent notice on the 22phl Platform no less than seven (7) calendar days before the amended Terms take effect, except where immediate amendment is required by applicable law or regulatory directive. Your continued use of the 22phl Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request account closure as set out in Section 12.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the 22phl Platform, please contact our customer support team through the live chat function available on the 22phl Platform, or by email. Our support team is available 24 hours a day, seven days a week.

Email: [email protected]

Please allow up to one (1) business day for email responses. Live chat responses are typically provided within minutes of initiating a session.